Returns & Exchanges
At 6 ICE, we stand behind our craftsmanship and offer a 30-day return policy to ensure you are completely satisfied with your jewelry. If your piece isn't a perfect fit for your style, we make the exchange and return process seamless and straightforward.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print your prepaid shipping label and include the original packaging to ensure the jewelry remains protected during transit.
Ship the Package
Securely pack your items and drop off the package at any authorized carrier location, keeping your tracking receipt for peace of mind.
Receive Refund or Credit
After our quality control team inspects the returned items, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing