Frequently Asked Questions
Everything you need to know about our premium jewelry and service.
What materials are used in 6 ICE jewelry?
We use premium materials including 14k and 18k Gold, 925 Sterling Silver, and hand-set AAA grade Cubic Zirconia or VVS Moissanite stones to ensure maximum shine and durability.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping can take between 7-14 business days depending on your location and customs processing.
Does the jewelry tarnish or change color?
Our jewelry is finished with a high-quality PVD plating process to prevent fading and tarnishing. However, we recommend keeping your pieces away from water and harsh chemicals to maintain their original luster.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unworn condition with all packaging included. Please note that custom-made pieces are final sale.
Do you offer a warranty on your products?
Yes, every purchase is backed by our Lifetime Warranty. This covers one free repair or replacement if the item experiences any manufacturing defects or accidental breakage.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible 'buy now, pay later' options through Klarna and Afterpay.